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TEAM STORE HOURS

Off-Season Hours: Monday-Thursday: 10 a.m. to 5 p.m.; Friday: 10 a.m. to 1 p.m.

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    Return Policy

    If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that Syracuse Mets Official Store will only refund shipping if your return was a result of our error.

    Send returns to:
    Syracuse Mets Official Store
    NBT Bank Stadium
    One Tex Simone Drive
    Syracuse, NY 13208

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up with you within 1-3 business days to help process your return. Once we receive the damaged/defective item back, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up with you within 1-3 business days to process your request. Once we receive the wrong item back, we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.